There is nothing more frustrating than getting a call in the middle of a meal or at the peak of your nap time on the weekend. Imagine this: you are lying down, trying to relax when suddenly an unexpected call comes in.
You answer the phone only to find out it is one of those order confirmation calls from the online shop you usually browse through. You speak impatiently as the agent leafs through their sales script. You end up canceling the purchase—all because you got annoyed when the call came in at the wrong time.
So what’s the lesson from this scenario for business owners?
If you are a marketer or running your own venture, make sure that your customers will not experience such a situation. You need to keep in mind the appropriate times of making welcome calls. Usually, business hours are acceptable for most clients. Keep in mind, however, that there are some who do not welcome calls at those times.
So if you must contact your customers, politely ask if you are not bothering them with your call or if they can spare a few minutes with you as you introduce a newly purchased product with them. If they turn you down, graciously ask about the possible times when they can accommodate you.
Evidently, if you want to make sure that your customers are treated well during order confirmation calls, partner with a sales call expert such as Media Communications Corp. a company that has expertise in addressing customers and dealing with them.